Mark, I just wanted to let you know that yesterday I drove to Portland to have my Terrova repaired. I arrived at 10:45 for an 11:00 appointment with a promised completion in 1-1/2 hours.
First, I met Steve Talbot who came out introduced himself and then went out to retrieve the motor. Professional and polite, but most important competent. These are traits I have difficulty finding in people today. We returned in a little over 2 hours after enjoying some time on the harbor and having a great lunch at a local restaurant. The motor was not only done but Steve had it operational and ran it through its paces before loading it on my vehicle. Certainly, an extraordinary step but one I much appreciated.
I also had the pleasure of meeting Jason Curtis. Again a sincere and well presented individual. For the size of business these guys have I would not expected the attention I received. They truly made me feel welcome and important.
I have no idea if Minn Kota gives out customer service awards. If not, they should and my vote goes to Portland Yacht Services. They have renewed my appreciation in A Job Well Done!!!
Thanks for recommending them. I certainly will at every opportunity
Regards,
Bob P.
“Great service, Portland Yacht Service will be my 1st choice when I repower in 2018!”
John S.
“Hey just want to say than you again for all you do. Best service I’ve ever experienced from any Marina! Bar none.”
Doug L.
“By far the best service I have ever received in 15 / 20 years of running bass boats has been through you guys. Thank you thank you thank you!”
Chris B. in NH
“Great service, Portland Yacht Service will be my 1st choice when I repower in 2018!”
“Great service”
“Jason Curtis is really good to deal with and I’ll be back because of his service! Great guy!”
“Jason’s the man!”
“Great staff!!!”
“Jason is the best and your service cannot be beat.”
“You guys are the absolute best. I don’t know where I would turn if you were not available.”
